Remote Database Support - Monthly Plans
For teams running SQL Server without an in-house DBA.
Key Features:
• Support for up to 10 SQL Server instances
• 5 TB total data size covered
• 24/7 remote support with fast response
• 2-hour response SLA guaranteed
• Secure remote access
• 10 professional service hours per month
• Monthly health-check report provided
• Certified, experienced DBAs
• Expertise in SQL Server, Azure SQL & MI
• Coverage for on-premises, AWS and Azure
• Service desk access at no additional cost
• Additional usage billed at $140/hr, in 30-minute increments
NOTE: Prices are GST exclusive.
This plan is designed for organisations running critical database infrastructure without an in-house DBA. It delivers enterprise-grade support and proactive monitoring to keep your databases fast, secure, and always available.
Key Features:
• 10 SQL Server instances
• 4 MySQL/PostgreSQL instances
• 20 TB total data size covered
• 24/7 remote support with 1-hour response SLA
• Secure remote access
• 20 professional service hours per month
• Monthly health-check report provided
• Certified, experienced database experts
• Expertise across MySQL, EDB, PostgreSQL, SQL Server, Azure SQL & MI
• Coverage for on-premises, AWS and Azure
• Service desk access at no extra cost
• Automated alerts and notifications configuration
• Additional usage at $140/hr, billed in 30-minute increments
NOTE: Prices are GST exclusive.
This enterprise support plan is ideal for organisations running mission-critical database infrastructure without an in-house DBA. It delivers high-availability, proactive monitoring, and expert guidance to ensure your databases remain secure, optimised, and resilient.
Key Features:
• 25 SQL Server instances
• 4 MySQL/PostgreSQL instances
• 6 Oracle Instances
• 50 TB total data size covered
• 24/7 remote support with 1-hour guaranteed response
• Secure remote access
• 50 professional service hours per month
• Daily health-check reports delivered
• Certified, experienced database experts
• Expertise across Oracle, SQL Server, Azure SQL & MI
• Coverage for on-premises, OCI, AWS and Azure
• Service desk access at no additional cost
• Configure automated database alerts and notifications
• Additional usage at $140/hr, billed in 30-minute increments
NOTE: Prices are GST exclusive.
NOTE: All prices are GST exclusive
Get a tailored database support plan with an SLA that matches your business needs.
Managed IT Services for Small and Medium Business
What’s Included:
• Australian business-hours support to keep staff productive
• Basic Troubleshooting on end user support: Windows 10/11, macOS
• 25 tickets/month included for predictable control
• Offshore support with help desk access
• IT infrastructure support: 1 firewall, up to 3 network switches, 5 WiFi access points, NAS, SAN, VMWare
• Microsoft 365 support: Exchange Online, OneDrive, Teams
• Backup Infrastructure Support, or Backup-as-a-Service, up to 500GB Backup Data Storage
• Reactive monitoring & email alerts
• Network Management and Monitoring System (NMS) - Cacti/Zabbix
• IT Service Management (ITSM) - SummitAI Service Desk Tool with End User Access
What’s Included:
• Australian business-hours support with faster resolution
• Basic Troubleshooting on end user support: Windows 10/11, macOS
• 75 tickets per month
• Offshore support with help desk access
• Infrastructure: up to 2 firewalls, 5 switches, 10 WiFi APs + controller
• Microsoft 365: Exchange, Teams, OneDrive, Azure AD (Entra ID), Security & Compliance Center, NAS, SAN, Vmware
• File share & print services: up to 2 file servers, 3 network printers
• Patch management for laptops, desktops, servers, and network equipment
• Backup infrastructure support (incl. client & server level)
• 24×7 reactive monitoring with email alerts
• Monthly service management reports
What’s Included:
• 24×7 support and priority response
• 120 tickets per month
• Offshore support with help desk access
• Comprehensive end-user support, including Microsoft Office 365 apps, antivirus, and general applications
• Infrastructure: up to 4 firewalls, 10 switches, 20 WiFi APs + controller, up to 10 servers/VMs (on-prem or cloud), NAS, SAN, Vmware
• Microsoft 365: Exchange, Teams, OneDrive, SharePoint Online, Azure AD (Entra ID), Security & Compliance Center
• File shares: up to 5 file servers + 1 Azure file share
• Backup infrastructure with 1 annual restoration test (up to 3 servers/VMs)
• Proactive monitoring of IT performance and capacity
• Cybersecurity & compliance: automated compliance reporting, audit remediation support
• Managed Service Provider tools: ITSM (SummitAI), Power BI dashboards, quarterly business reviews
NOTE: All prices are GST exclusive
Remote Technical Consultancy Services Our experienced team of consultants will help you with the project or support requirements.
What’s Included:
• Certified, experienced database administrators (DBAs)
• 24/7 on-demand availability
• Flexible hourly billing (minimum 4 hours)
• Expertise across: Oracle Database, Microsoft SQL Server, MySQL, PostgreSQL, EDB Postgres, MariaDB, MongoDB
• Cloud databases: Amazon RDS, Azure SQL Database, Azure SQL Managed Instance, Google Cloud SQL, Oracle Autonomous Database
• Services : installation, configuration, backup & recovery, performance tuning, patching, migrations, troubleshooting, high availability, and disaster recovery
What’s Included:
• Certified, experienced cloud application consultants
• 24/7 on-demand availability
• Flexible hourly billing (minimum 4 hours)
• Pre-booking required for guaranteed availability
• Microsoft platform support: Microsoft 365, Azure App Services, Azure Functions, Power Platform (PowerApps, Power Automate, Power BI)
• Container platforms: Kubernetes, Docker, AKS
• Application lifecycle: deployment, patching, upgrades, monitoring, troubleshooting
• Integration & DevOps: CI/CD pipelines (Azure DevOps, GitLab, GitHub Actions, Jenkins)
• Security & compliance: Identity and Access Management, Key Vault, Secrets Management, App Security Hardening
What’s Included:
• Certified, experienced cloud architects & consultants
• 24/7 on-demand availability
• Flexible hourly billing (minimum 4 hours)
• Pre-booking required for guaranteed availability
• Expertise: across Azure, AWS, Oracle Cloud (OCI), and Google Cloud, VMs, Kubernetes, containers, serverless, and storage, VPC, VNets, Transit Gateways, Load Balancers, Firewalls, IAM, RBAC, Key Vault, KMS, WAF, Zero Trust design, CI/CD pipelines, Terraform, Ansible, monitoring
• Services: architecture design, migration, optimisation, cost management, disaster recovery planning, and troubleshooting
What’s Included:
• Experienced storage consultants
• 24/7 on-demand availability
• Flexible hourly billing (minimum 4 hours)
• Pre-booking required for guaranteed availability
• Expertise across: NetApp, Dell EMC, HPE, Hitachi, IBM, FC, iSCSI, NFS, CIFS, Veeam, Commvault
• Services: configuration, performance tuning, patching, troubleshooting, upgrades, replication, and monitoring
What’s Included:
• Experienced system administrators
• 24/7 on-demand availability
• Flexible hourly billing (minimum 4 hours)
• Pre-booking required for guaranteed availability
• Expertise across: Active Directory, EntraID, LDAP, KeyCloak, Nginx Clustering, HAProxy, Apache, Tomcat, Windows Server, Linux (RHEL, CentOS, Ubuntu), UNIX (AIX, Solaris),VMware, Hyper-V, Citrix
• Services: system configuration, patching, performance tuning, troubleshooting, upgrades, and monitoring
What’s Included:
• Experienced network & security consultants
• 24/7 on-demand availability
• Flexible hourly billing (minimum 4 hours)
• Pre-booking required for guaranteed availability
• Expertise across: Cisco, Fortinet, Palo Alto, Juniper, Check Point, Sophos, F5, Dell, Cloud firewalls, AWS Security Groups, Azure Firewall, OCI Network Security
• Services: Configuration, troubleshooting, upgrades, and monitoring
Flexible Engagement Options
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All prices are GST exclusive
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Purchase blocked hours tailored to your business needs
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Time & Material (T&M) contracts available
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Ideal for both ad-hoc requirements and long-term projects
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No fixed scope — enjoy full flexibility to adjust and scale as your project evolves
👉 A cost-effective way to access expert support on demand while keeping complete control over scope and budget.