Always watching
24/7 proactive monitoring
Alerting on the things that actually precede an outage — space, blocking, failed jobs, replication lag — not a dashboard nobody opens.
Database · Ongoing Support
Managed database services
Senior DBAs watching your estate around the clock, with a guaranteed response SLA and a block of improvement hours every month — from $1,500, and without hiring a single person.
What you get
Your databases, watched by people who run them for a living
Most database outages are predictable a week before they happen — if somebody is looking. That is what you are buying: someone always looking, and the authority to act before it becomes an incident.
1–2 hour SLA
Guaranteed response SLA
One hour on Plans B and C, two hours on Plan A, around the clock. The clock starts when the alert fires, not when someone notices.
10–50 hrs/month
Included service hours
From 10 to 50 professional hours a month for the improvement work that otherwise never gets scheduled.
Reported, not assumed
Health-check reporting
Monthly on Plans A and B, daily on Plan C — with findings and recommendations, not just green ticks.
On a schedule
Patching & upgrades
Service packs, cumulative updates and CPU/PSU applied on a schedule, tested first, so you are not running unsupported versions by accident.
Upgrade paths ›No triage layer
Certified senior DBAs
Oracle Certified Professionals and Azure Database Administrators — the same people who deliver our consultancy, not a first-line queue.
See certifications ›Every plan includes
No asterisks on the things that matter
Delivered against an ITIL-aligned service model, by a follow-the-sun team across Melbourne and Colombo.
- 24/7/365 proactive monitoring and alerting
- Guaranteed incident response SLA, day or night
- Secured remote access to your environment
- Regular database health checks with written findings
- Platform patching and upgrade support
- Service desk access at no additional cost
- Automated alerts and notifications configured for you
- Additional hours at $140/hr, agreed with you before the work starts
Platforms
What we manage
One supplier across the whole estate — so nobody argues about whose problem the outage is.
Database platforms
- Microsoft SQL Server
- Oracle Database
- PostgreSQL & EDB
- MySQL & MariaDB
- MongoDB
- Azure SQL & Managed Instance
Where they run
- On-premises
- Microsoft Azure
- AWS
- Oracle Cloud (OCI)
- VMware & Hyper-V
High availability
- AlwaysOn availability groups
- Failover clustering
- Oracle RAC & Data Guard
- Replication & log shipping
How it works
From first call to full coverage
Most clients are monitored within two weeks. There is no lengthy mobilisation phase.
Free consultation
A senior consultant reviews your environment and risk areas — no obligation, and we will tell you if you do not need us.
Onboarding & health check
We baseline every instance and flag what needs attention before go-live, so day one is not a surprise.
24/7 coverage begins
Monitoring, alerting and your SLA response clock start. Escalation paths and your service desk access are live.
Monthly reporting
A clear report on health, incidents, hours used and what we recommend fixing next.
Plans
Three tiers, priced on your estate
Priced against instance count, data volume and the response time you need. Full inclusions for each tier are published on our pricing page.
$1,500/mo
24/7 DBA Plan A
Up to 10 SQL Server instances and 5 TB. Two-hour response SLA, 10 service hours a month, monthly health check.
Full inclusions ›$3,000/mo
24/7 DBA Plan B
Adds 4 MySQL/PostgreSQL instances and 20 TB. One-hour SLA, 20 service hours, automated alerting configured.
Full inclusions ›$7,500/mo
24/7 DBA Plan C
25 SQL Server, 4 MySQL/PostgreSQL and 6 Oracle instances, 50 TB. One-hour SLA, 50 service hours, daily health checks.
Full inclusions ›Not sure this is the right fit?
Three lighter ways to get the same people
A full managed plan is not right for everyone. These cover the same team on different commercial terms.
From $100/instance
On-call / ad-hoc DBA
You run the databases day to day and want a safety net. $100 per instance per month holds the cover; calls are $150/hr.
How on-call works ›Answered 24/7
Emergency support
Something is broken right now and you have no agreement in place. We will still take the call.
Outage response ›Milestone-based
Fixed-price projects
A migration, upgrade or HA build with a defined scope, quoted as one price with milestone payments.
Project delivery ›What would an outage cost you tonight?
If you cannot answer that, book a free 30-minute consultation. A senior DBA will assess your environment and tell you where you are exposed — no obligation.
Book Your Free ConsultationPublished
FAQ
Common questions
Any unplanned event that degrades or interrupts database availability or performance — outages, failed jobs, replication breaks, or critical alert thresholds being breached.
Yes — plans are reviewed monthly and can flex as your instance count, data volume or support needs change.
Yes, our managed plans cover on-premises, cloud-hosted and hybrid database estates across SQL Server, Oracle, PostgreSQL and EDB.
Additional work is billed at the standard ad-hoc rate ($140/hr in 30-minute increments) with your approval before any extra hours are worked.